This means that UPS can blame the damage on Mike, since he’s the one who paid someone else to package the item. Ironically, perhaps, UPS Capital insurance markets its policies to shippers “weary of being ‘denied’” when they file declared value claims. Tracking has never been updated after it left a sorting center on the East Coast and I filed a claim with USPS. I have pictures of the amp before it was shipped because I sold it on ebay and pictures of the amp post ups damage. I am happy I decided to give an Upsie warranty a try. This is nuts. I purchased an Upsie warranty in Jan ‘20 for a Peloton I purchased an Upsie warranty in January for my Peloton. They did not send me any notification of the claim approval, I just checked it and status is “paid” as of yesterday. Once the documentation is verified, a refund will be issued. They forward to some internal shipping dept that says they cannot help. 2 Reviews written. Appreciate Rose and the great customer service! How much was it insured for - or what was the declared value? Approved Claims. The cost to repair the damages is likely to be in the order of $1, 000. Then on December 5th, 2016 I happened to go online an check the status and see that the claim was denied. Timeline for Filing Claims. Or would they send an inspector just to inspect at the location? Everyone wishes it could be that straightforward every time. Useful. Exhibit 2 Time Limits for Filing Claims . UPS Authorizes the Claim. The form can then be faxed back to UPS for final verification. UPS Store Overview. I wish you good luck. If you are issuing a complaint or claim after a particularly busy season, such as Christmas, giving the company a little leeway is suggested. The other reason they are denying my claim is they say the amplifiers damage is not in the same area that the box was damaged on. The seller must fill out the form to state the item’s value and attach supporting documentation. Share. Original review: Feb. 10, 2020. straight-forward claims processing. If they denied it, I would still pursue the claim, showing photos of the box damage. I insured for $400 to cover cost of item to me and take on some risk to save on postage. (The customer has received her replacement shipment) USPS approved my claim yesterday. Your claim may be completely approved or approved in part. Box 1216 Richmond, VA 23218-1216 Fax: 866-580-1944 CARGO LOSS & DAMAGE CLAIM Claimant Name (Payable to): Claimant Reference Number: Date Prepared: Mailing Address: UPS Freight Pro Number: Claim Type: ___ Shortage ___ Damage City, State, Zip: Contact Name: Contact E-mail Address: Remit to address (if different than above): Contact Phone Number: CLAIM … Useful. 1. Reply. USPS Insurance Claim Denied, Appeal Under Review USPS Insurance Claim Denied, Appeal Under Review Oct 4, 2017 9:21:57 PM. This Co. will fail with this kind of service. They have never paid any claims to us they always find some reason our packing did not meet specifications . The person I spoke with name is Nicole and the person who took the my order over the phone name is Claudia employee I'd number is 318655. If the package is found, UPS will not approve the claim and will route the package on to the recipient. or do they return it to the seller/shipper? 2. Before processing lost mail claims, USPS will first perform a Missing Mail Search. Has UPS ever paid a Damage Claim? An insurance policy will pay out regardless of whether damage to a package was the fault of the carrier, which usually must be proven in order to claim … They made my claim process simple and straightforward. You will need to send UPS documents that determine the package’s value. I own a small business that does about $12,000 in shipping each year. Share. I have submitted my claim to them a total of 3 times and crawford, who is ups' insurance company, has denied it all three times. There's a dent on one corner of the enclosure and 3 of the four places the grill connects to the speakers are broken, with little bits of plastic from the connectors floating around amidst the delicate tweeters! Recent recommendations regarding this business are as follows: "Do not use UPS! UPS was first mentioned on PissedConsumer on Apr 05, 2007 and since then this brand received 5917 reviews.. UPS ranks 176 of 1042 in Transportation and Logistics category. UPS had a 3rd party inspector come out to view the item and packaging and agreed that we had a legitimate claim. After your claim is approved, you should receive payment for the claim amount in 7-10 business days. (The correspondence is too numerous to show here.) Thanks for any help on this process! If you haven’t heard back from them after the 10 days have passed, contact customer care’s claims department again. I ship a fair amount of packages every month for the last 4 years mostly UPS in that time they have really done a great job and damaged very few packages but here's the but . Exhibit 2 lists the valid time limits for filing claims for lost articles and for articles delivered with damage or with the contents missing. If the claim is authorized UPS will review the documents and ensure that the customer agreement was met. Fed Ex has better rates for my needs than UPS by far. Amazon seller support is clueless on this. I phoned a damage complaint to UPS Canada. UPS damages goods in transit, then delivers it anyways and now it's YOUR problem. how best to deal with FEDEX on a damage claim? Recent recommendations regarding this business are as follows: "Do not use. Got 70-300 DO lens - Scratch or normal? Was the item damaged? UPS claims is convoluted…took over a month and a half to get it settled… somehow the damage department and the invoice department can’t see each others images on the claim, so you have to send proof of value twice, on two different places on the form, and print out something, sign it and upload it. Best cameras and lenses 2019 All forums Canon SLR Lens Talk Change forum. If the package is not located, a Damage/Loss claim letter will be sent to you, the shipper, via email, fax, or post. I had shipped a package Priority mail July 18th. The store refusing to give me my money back and they don't have my shoes size now. UPS will notify you when the package is delivered. 3 months went by an with repeated calls, I was told that these claims take a long time. The telescope is worth more than $3, 000. The overall rating of the company is 1.4 and consumers are mostly dissatisfied.. They are always quick and efficient and have helped me on several occasions with printing, notarizing, copying photos, returning mail order items, and of course boxing and shipping. Upon claiming damages, UPS will inspect the damages and make their own report. Best cameras and lenses 2019 All forums Canon SLR Lens Talk Change forum. I just bought a costly rack-mount piece of pro audio gear on Ebay. The morons damaged my Axiom VP150 center channel. Started Oct 26, 2017 | Discussions thread Forum: Parent: First: Previous: Next: Flat view: OP MannyV • Regular Member • Posts: 452 Re: Scratch damage claim … Yes, I have won a damage claim from UPS - but the obviously damaged box was refused by the buyer - that's the advantage of requiring a direct signature since someone has to be there to sign for the package, and refuse it if it is damaged. For a damage claim, does UPS come pick up the package to take elsewhere to be inspected? They said that the instrument case was sufficient. Save the damaged item and all the packaging that it came in. How does one file a damage claim with buy shipping. US. News Reviews Articles Buying Guides Sample Images Videos Cameras Lenses Phones Printers Forums Galleries Challenges. 1 review. ", "Use anyone but UPS", … Never had an issue before after having mailed at least 100 of these. UPS considers 10 days as the length of time it takes to process a claim. The bureaucracy involved makes sense from a business standpoint (UPS has to ensure all claims are legitimate before they hand out money), but it can burden a small business or individual. After tracking a package, if it’s visibly lost or late, a call must be made to the customer service center at UPS. Nicole is very nasty … Direct Number For UPS Claims Department ... or head to for ratings, reviews, and consumer news. UPS Overview. I have contact UPS they issued a claim the claim number is 3031997501A. Item was damaged in transit despite packing like a tank. UPS Freight Cargo Claims Department P.O. Anyway, initial claim was … Use this comments board to leave complaints and reviews about UPS. If they do, when damages occur, they can easily file a claim. I paid extra for $500 declared value as well. They attached the shipping label to the case handle and shipped it insured to me. News Reviews Articles Buying Guides Sample Images Videos Cameras Lenses Phones Printers Forums Galleries Challenges. You've already flagged this Sarah A. I ship Fedex buy shipping to get insurance on high items and to cover those items from non-delivery non-sense. I've paid thousand's in UPS insurance what for? UPS will not talk to me since it is Amazons shipping account. United States Postal Service is the only way I will ship from now on You cannot file a UPS damage claim because UPS says its not your account. Document Review. - - UPS refused to pay for the damages even though it was approved and sent by a UPS STORE. Was the package lost? books_n_stuffintexas 2019-12-30 18:33:18 UTC #32. (I have yet to confirm if they did or did not) I picked up the item this evening, got it home, and opened the box to find that both the rack ears were severely bent in shipping. Oct 2, 2013 5:37:29 PM. I took this item to a local UPS store and paid them to package it for a UPS ground shipment. Important: Read the following table about time limits before filing a claim or inquiry. 3 reviews of The UPS Store "I really appreciate this store. Never use UPS for high valued items via buy ship. Got 70-300 DO lens - Scratch or normal? USPS is better for lighter weight items, but overall I like Fex Ex for ground shipping. Item sold for $499.99. The overall rating of the company is 1.5 and consumers are mostly dissatisfied.. UPS Store was first mentioned on PissedConsumer on Jan 08, 2008 and since then this brand received 639 reviews.. UPS Store ranks 154 of 1046 in Transportation and Logistics category. After the buyer makes the claim, UPS sends a Damage/Loss Notification Letter form to the seller. The drivers are sneekie and liers. ups damaged a pair of aerial 10t's i sold here.they were insured for 4000.cabinet damage.buyer found a repairer for claim was paid for repair.both parties must cooperate and follow through.pakaging must be correct.a lot of effort on my and buyers part,but stay on them, There are different answers for different scenarios. No reasonable person or business should be using UPS, When a company gets 5% good review rating and 91% for being bad , it says it all , no update on a next day guaranteed delivery, customer service in Vietnam that cant even communicate properly, still wonder how these types of companies still exist, if I could give a 0 star , I would , they dont deserve antyhing better. If they do pick up the package to take to an inspection location, what happens to the package afterwards? (CYA) I will be selling all shares of stock. UPS Store review from Miami, Florida with 26 Comments: I sold a piece of equipment on ebay for $3600.00. Claims for damaged items are usually processed more quickly than lost mail claims. After a week and a half's delay, UPS told Celestron (but not me, I never heard back from them) that they were denying the claim. Does UPS return it to where they picked it up from? I asked the shipper to insure it for the price I paid.