Vehicle Purchase Protection does not cover any damage on vehicles 10 years old or older (10-year threshold is based on model year). Do not make a claim with your credit card company. Find many great new & used options and get the best deals for The Life Insurance Buyers Guide at the best online prices at eBay! The buyer purchases one of your listings as normal. It's also worth noting that under eBay's Money Back Guarantee buyers are eligible for a refund if the item's not as described, ie, if it doesn't match the seller's description of it. If you receive the vehicle but do not receive the title, or learn that it is subject to an undisclosed lien, you will have 90 days from the date that the listing ended to file for reimbursement. Verify item is eligible for PayPal's buyer protection program. If you think that printing your own postage is slick, you’re gonna love electronic insurance. eBay Tells Sellers to Welcome Zero Feedback Buyers: by: Marie : You ship the item to the buyer as normal. As always, it pays to read the fine print. Any damage or listing discrepancies that were disclosed to you prior to taking possession of the vehicle. eBay discourages the use of offline transactions, including payments made via Moneygram, Western Union or gift cards. With Click & Collect, you can buy on eBay and collect your items at a time that suits you from thousands of conveniently located eBay Collection Points. 1. All you have to do is log in to your account and open a dispute to get the refund process started. Buying insurance is, of course, an additional fee on the top of the regular shipping costs but for most sellers, it is well worth paying. For items purchased on or after September 1, 2016, your eligible vehicle purchase is protected for up to $100,000 or the purchase price paid, whichever is lower. If you’ve paid with a credit card through PayPal, be sure to make a claim with PayPal first. Any damage on a vehicle listed with anything but a "clean" title. Something went wrong. Repairs or alterations made by you to the vehicle without the consent of the VPP Administrator. (This protection is not available for vehicles listed in the Dune Buggy, Race Car or Trailer categories. Losses based on a vehicle classified as "theft recovery" or "previously stolen" but recovered by a law enforcement agency prior to being listed on eBay. Cosmetic damage, such as paint or external surface rust. If you're considering using eBay, you might be wondering how eBay Seller Protection works. Margaret Kane Aug. 18, 2002 1:46 a.m. PT I sent a consignement last week to a buyer to reach him the very next day. Free shipping for many products! Failure to receive a certificate of title for a vehicle that was listed with a title brand or with the title being described as anything but "clean". VPP is not an insurance policy, a warranty, a solution for buyer's remorse, or a substitute for buyer diligence (i.e. Paypal is the preferred payment choice for many buyers because Paypal allows buyers to pay instantly for eBay purchases. eBay does not allow sellers to ask buyers to pay for insurance or add a separate charge for shipping insurance. After selecting a resolution method, a buyer is required to use that process for the duration of the resolution effort. Once they click, they move on to the description. Vehicle Purchase Protection (VPP) provides protection, against certain losses associated with fraud, up to a maximum amount of your purchase price paid (not exceeding $100,000) for purchase of an eligible vehicle on ebay.com or through the eBay mobile application. The services available vary greatly on cost, speed, tracking and insurance. Criminals want to lure you into feeling safe and may also disguise their websites or emails to look like they are from eBay, when they are not. Buyers can't use more than one resolution method to get a refund. Because both buyers and sellers have reason to be wary of one another when disputes arise, eBay has taken steps to ensure that buyers and sellers that have performed in good faith are given a fair deal at the end of the transaction. You pay for a vehicle or send a refundable deposit for a vehicle and never receive the vehicle. This is especially the case for higher value items. Copyright © 1995-2020 eBay Inc. All Rights Reserved. Very new eBay members or those with low feedback scores can be seen as high risk buyers, but keep in mind that positive performance does not necessarily equal no chance of a scam. eBay may be most well known as an auction site for obscure collectibles and lightly-used clothes, but things have changed a lot since the company’s founding 25 years ago. The cost of repair to each qualifying component must exceed $1,000. This is your first reimbursement request under VPP in the last 180 days. If you learn that your vehicle is a stolen vehicle, you will have 365 days from the date that the listing ended to file for reimbursement. Buyer Claims You Shipped an Empty Box. View cart for details. In a bid to increase the number of people who sell items full time on eBay, the online auction company will offer them group health insurance. Be cautious when purchasing items from the following list: It is a good idea to set up a PayPal account if you plan to be active on eBay. 1. Return the item to the seller if eBay requires this step. {"modules":["unloadOptimization","bandwidthDetection"],"unloadOptimization":{"browsers":{"Firefox":true,"Chrome":true}},"bandwidthDetection":{"url":"https://ir.ebaystatic.com/cr/v/c1/thirtysevens.jpg","maxViews":4,"imgSize":37,"expiry":300000,"timeout":250}}, Alert: Internet Vehicle Scams on Craigslist and Other Non-eBay Sites. How much will the reimbursement amount be? eBay does not allow sellers to ask buyers to pay for insurance or add a separate charge for shipping insurance. Buyers' only rights under law are that the product is fairly described and the owner has the right to sell it. It is a good idea to set up a PayPal account if you plan to be active on eBay. You did not receive a title from the seller (and a title is required by both your state and the seller's state) and it's not possible to obtain a title from the appropriate DMV. While it may sound like an insurance policy for your online purchases, it's not, and PayPal states this in their T&Cs. For buyers, knowing when they can expect an item to arrive is an important factor when making a purchase. Free shipping for many products! To give eBay sellers and carriers more time to safely fulfil and deliver orders, we are extending the estimated delivery times that are shown to buyers. Note that you can also set your eBay account to automatically combine shipping and include the new rate on invoices when a buyer completes a purchase. If you purchased a product, it was delivered in a timely fashion, and it is substantially the same as other products of the same make/model, eBay will not refund you simply because it turns out that you're very dissatisfied with the product. eBay Buyer Scams and How To Deal With Them! 1. On eBay, your feedback score from other users is calculated on two levels. There are a variety of scenarios that meet this condition, for instance: You received a completely different item. Sometimes eBay does not recognize your country or territory, or there may be another problem with the eBay shopping cart. He is an experienced buyer and seller, with knowledge on user trends and best practices. That's why we always show an estimated delivery date on eBay listings. You comply with the filing deadline and requests from the VPP Administrator (regardless of any shipping delays you experience). 2 min article; Shipping rates for sellers. The services available vary greatly on cost, speed, tracking and insurance. It was a high value mobile phone. Also, credit card companies have a clear pro-buyer orientation. Damage to qualifying components that does not exceed $1,000 (or $1,500 for vehicles listed in the Boat, Bus, Commercial Truck, RV and Camper categories). Be cautious when purchasing items from the following list: Your insurance value may be declared in any amount from the selling price of the item to a maximum of $1,000. A used item purchase is rarely refunded for breakage even if it was originally a high-quality, brand-name item. For the seller's point of view see: eBay Seller's Guide To Paypal. I sent a consignement last week to a buyer to reach him the very next day. The vehicle had a title with one of the following undisclosed brands (salvage, rebuilt/rebuildable, unrebuildable, reconstructed, scrapped/destroyed, junk, lemon, manufacturer buyback or flood/water damage) at the time of the end of the listing. Buyer Claims You Shipped an Empty Box. Ebay may have been duped by its own rules which only allow sellers to leave positive ratings for buyers in case, as it admits, criticism puts the latter off future spending. The Scam. Inspection costs, warranty fees, taxes paid, or any other fees or expenses that are not expressly covered under these Terms and Conditions. As it is the buyers duty to check the item before the POD is signed. This is insurance fraud. Open a case and try to work things out with the seller. Misstatements about the type of title brand, for a vehicle listed with anything but a "clean" title. To address this problem, in recent years eBay has taken steps to impose some basic requirements on sellers with regard to return policies, but the centerpiece of their customer assurance push has been the Buyer Protection Program. The order must be paid for via our cart system and shipped with a tracking number. Here's how to do it. Aron Hsiao wrote about eBay for The Balance Small Business. For items purchased prior to September 1, 2016, your eligible vehicle purchase is protected for up to $50,000 or the vehicle purchase price, whichever is lower. “It is always advisable to make payment once the buyer has viewed the item in person. As a buyer, there are a few things that you should always do: Buy only from sellers with at least a feedback score of 50 and 99% positive rating. When you start and end your transaction on eBay Motors, you automatically get the benefit of eBay's Vehicle Protection Program*. It's important to read the entire policy carefully because there are very specific significant limits to the refund policy. VPP is automatically included at no additional cost when you complete the purchase of an eligible vehicle on ebay.com or eBay mobile applications. Vehicles that are subject to a recall for this type of damage are not eligible for VPP. It was a high value mobile phone. While eBay would like to embrace new buyers, they must be educated in the ways the site works. Generally speaking, eBay Buyer Protection is a promise to shoppers on the U.S. eBay site—eBay.com— that eBay will intervene in disputes between buyers and sellers to rectify issues when the seller has failed to act adequately to resolve the dispute. Online Sellers Insurance tailor insurance covers to meet the needs of your eBay store. Buyers can't use more than one resolution method to get a refund. 3. Yes you have 3 months to register but as for tax and National Insurance, they become payable from start date of trading. 1. An eBay seller who has total sales of approximately $46,000,000.00 with a high ASP (average sales price) recently dug up some statistics that show how she has thwarted a number of buyers with mail-related claims who were likely scammers. To win a claim, eBay must believe that the buyer fundamentally did not receive the item for which they paid. Buyers who engage in activity as described in the Abusive buyer policy may be subject to a range of actions, including warnings, being blocked from requesting returns or refunds on eBay, being blocked from opening claims, loss of eBay Money Back Guarantee coverage, and account suspension. When communicating with buyers, always do so through eBay's channels. This protection is not available for vehicles listed in the Race Car or Aircraft categories. To get eBay insurance, schedule an appointment with us today. Here are some of the most common eBay scams and how they can be avoided. Sending a non-refundable deposit for a vehicle and not receiving the vehicle, or a refund, because you chose not to complete the transaction or pay the remaining balance for any reason. Normal wear and tear, including but not limited to belts, hoses, tires, brakes, bushings, joints, spark plugs and wires, interior features, minor dents, paint chips and scratches. All buyers purchasing items on eBay.co.uk can contact eBay for dispute resolution. Keep tracking details safe When you purchase ShipCover insurance to cover your USPS parcels through eBay, you are also charged a … Buyers are eligible for a buyer protection claim as long as they: Made the purchase on the eBay site. An eBay money-back guarantee protects buyers from fraudulent sellers, save for some exclusions. Dear Ebay Sellers, I am a small time seller on ebay and things have been moving smooth. Do I ask the buyer to send me the damaged item? Damage after purchase - Damage or loss caused during shipping or otherwise after purchase. As a final step, buyers that are unable to win an eBay Buyer Protection case may in some instances find that their credit card issuer is willing to refund their purchase price through a credit card dispute. 3. eBay Buyer Scams and How To Deal With Them! PayPal goes a long way in protecting your money and ensuring you receive money from buyers. eBay's Vehicle Purchase Protection covers only certain vehicle transactions that are completed ON eBay.com. Under the GSP, a seller’s listings are shown to eBay buyers across the world. Use PayPal for payment. Ebay is great for buyers, because of buyer protection, but for someone who wants to sell more than $500 worth of product, PayPal (Ebay’s affiliate) insists that the seller graduate to a Premier account, by which the seller is forced to accept credit card payments, if that should be the buyer’s choice. Top Rated sellers, as well as sellers with at least 300 transactions during the previous month, will receive $100 of insurance coverage with each USPS Priority Mail … 3 min article; Collection in person. In order to qualify for buyer and seller protection, your transaction must occur directly through Reverb. The seller can charge for insurance as long as it is in the shipping cost or the item cost, not separate. This is by far the most common scam on eBay and it’s a very simple one. (This protection is only available for vehicles listed in the Car & Truck and RV & Camper categories.). In essence, EBAY advises buyers to ship back damaged items at their expense, for a full refund, then refuses to honor the refund. I have over 1500 feedbacks 90% as a buyer. I know that it gets Ebay more buyers and more money with the newer guarantee, but it costs sellers more to insure every item. Keep tracking details safe On eBay, you usually have to go through some kind of dispute system to try to work with a buyer first on any disputes. Vehicle Purchase Protection is automatically included at no additional cost when you complete the purchase of an eligible vehicle on eBay.ca, eBay.com, or the eBay mobile app. That way, eBay can easily verify the buyer's messages for things like intent to defraud. If a Craigslist or non-eBay seller 'promises' you the eBay protection plan, this is fraud and you should walk away. 2. The buyer purchases one of your listings as normal. Vehicle Purchase Protection (VPP) provides protection, against certain losses associated with fraud, up to a maximum amount of your purchase price paid, not exceeding $100,000, for purchase of an eligible vehicle on ebay.com or through the eBay mobile application. Vehicles advertised well below what it is worth may be tempting, but should be a red flag. Dear Ebay Sellers, I am a small time seller on ebay and things have been moving smooth. It is because there is somewhat more attention available on a per-case basis inside credit card processors. The vehicle make, model or year is different than what was described in the seller's listing at the time you placed your bid or offer. Some buyers on eBay may set up a fake PayPal account or have a fake PayPal confirmation email ... it is generally a good idea to have your buyers purchase insurance … VPP is not an insurance policy, a warranty, a solution for buyer's remorse, or a substitute for buyer diligence (i.e. For this reason, there's more to Buyer Protection than just knowing how to file a claim—it's also important to know how to persuade eBay and win a claim if you want to be sure of receiving a refund. 3 min article; Collection in person. When a buyer's deciding whether to purchase one of your items, the cost of shipping can make a big difference. 1. View additional warning signs and examples of vehicle scams. I offer insurance facility to my customers and ship only via bluedart or Tnt. You ship the item to the buyer as normal. You pay for a vehicle and receive it, but suffer a loss because: The vehicle was determined by a law enforcement agency to have been stolen prior to your purchase. 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